International Shipping
We offer international shipping to the following places:
- Asia: Hong Kong, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Israel
- Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom
- Oceania: Australia, New Zealand
- North America: Canada, the United States
At New Kindness, our pieces are made-to-order in our studio. Orders will be shipped within 5-7 business days. If time is of the essence, please contact us at customercare@newkindnessjewelry.com and we will do our best to accommodate your requests.
Shipping Rates
Free Shipping: Available to all orders shipped to Hong Kong.
International Orders: Free shipping for orders over USD130. Shipping charges for other orders will be calculated and displayed at checkout.
Import Duties and Taxes
Please note that your order may be subject to import duties and taxes upon arrival in your destination country. New Kindness is not responsible for these charges.
Estimated Delivery Time
Once your order is shipped, we estimate you will receive your order within approximately:
Hong Kong: 1-2 business day
Other Asian countries: 7-9 business days
United States: 5-8 business days
Canada: 8-15 business days
Australia and New Zealand: 6-12 business days
Europe: 8-16 business days
The shipping times provided are estimates only. We strive to deliver orders within these timeframes.
Order Tracking
After your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to become available. For international shipments, the tracking number provided is the local tracking number. Tracking updates will occur once it reaches your local post office.
If you have any questions or need further assistance, feel free to reach out to us!